Troubleshooting
Cannot add Mower to AMC App 1
Disconnect any other Bluetooth devices on the phone in Settings. (ipods, apple watch etc.) Forget existing mower on the phone by going in Settings> > Bluetooth , then tap on the device and "Forget this Device" (If the mower is visible under paired ...
Cannot add Mower to AMC App 2
If pairing fails when adding a mower to the AMC App, try the following steps: Confirm that mower is in "pairing mode" Try uninstalling App and reinstalling. Logout of the App and use the "Automower Direct" link at bottom of App. This will just try to ...
Mower disconnected from App
Mower disconnected from App / Bluetooth will not connect: How to Add a mower to Automower® Connect (first setup or adding an additional mower: 1. Open the Automower® Connect app and sign in. 2. Tap More > My mowers > + (plus symbol) in the Automower® ...
How to repair a perimeter wire break?
Perimeter write is built to withstand a lot. But that doesn’t mean it’s invincible. Maybe an animal causes the problem. Or mother nature creates destructive conditions for your wire. Or maybe it just wasn’t installed correctly in the first place. ...
EPOS Information and warning messages
The information messages in the table below are shown in the Messages menu in the Automower® Connect app.
EPOS Error/Fault Messages
The fault messages in the table below are shown in the Automower® Connect app. Message Cause Action Cutting system blocked The blade disc is blocked by grass or other objects. Examine the blade disc and remove the grass or other object. The blade ...
Mower cannot make it back to charging station (battery empty)
Models 430/450 Issue: Mower not finding its way back to the charging station so stops in yard with “Empty Battery” error message. Possible causes: Finding charging station by “Guide” is disabled “Guide wire” is not set correctly Procedures: Make sure ...
EPOS signal strength when mapping/how to check strength
Depending on what mobile operating system you use you can monitor the signal strength as you are mapping the yard: iOS You can monitor the signal strength, when the icon shows less bars the signal is weaker, when it turns yellow you are close to ...
EPOS Reference Station Firmware Update/How can I update my Reference Station Firmware?
The EPOS RTK Reference Station can only be updated by a Service Dealer (using AutoCheck via Bluetooth).
EPOS Losing Signal when close to RTK Reference Station
There can be a small “blind spot” underneath the EPOS RTK Reference Station, so if the Reference Station is too close to the charging station it can show a lost or weak signal (yellow triangle on App). This issue will be more pronounced when the ...
Charging System Problem/Error Message
Possible cause: Temporary electronic or firmware related issue in the product Diagnostic steps: Turn the product off and on Clean the charging plates and contact plates There may be corrosion or dirt on the charging plates and contact plates. Clean ...
Collision Fault/Error Message
Possible causes: Mower body is not fully attached Magnets missing or out of position Procedure: Make sure that the product body is fully attached to its fixing points Press each corner of the product to ensure that the product body is fully attached ...
No Loop Signal – Red LED/Charging Station Indicator Lamp
The charging station LED is Solid Red: Fault in the circuit board or incorrect power supply in the charging station. The fault should be rectified by an authorized service technician. Contact your local Husqvarna dealer. The charging station LED is ...
No Loop Signal – Yellow LED/Charging Station Indicator Lamp
Check that the guide wire connector is properly connected to the charging station. Replace the damaged section of the guide wire with a new loop wire. Break in the guide wire. Find out where the break is. Replace the damaged section of the guide wire ...
No Loop Signal – Blue LED/Charging Station Indicator Lamp
What color is the Charging Station indicator lamp? The charging station LED is Solid Blue: Does the length of the boundary wire exceed 800 meters? A solid blue light on the charging station indicates a weak boundary wire signal. This is normally ...
No Loop Signal – Green LED/Charging Station Indicator Lamp
What color is the Charging Station indicator lamp? The charging station LED is Flashing Green: Procedures: Disconnect and reconnect charging station power supply. Note: ECO-mode is disabled when the power is disconnected. If you wish to enable ...
Charging Station Troubleshooting
The Power Supply Output is 28V DC (input 100-240V AC) Plug in the power supply into a reliable outlet. Locate the correct sockets to check voltage. Use the probes to make contact with the terminals. Be sure not to damage the terminals. Voltage output ...
Short Run Time
Possible causes: Buildup of grass or debris under mower Dull cutting blades Scheduling issue Operation complete Battery issue Diagnostic steps: Switch off, turn over mower and check for grass or debris. Replace cutting blades if dull. Check schedule. ...
Robot will not start mowing
Possible causes: Robot not turned on Bad power outlet or power cable not connected correctly Bad charging station board Mower was previously mowing in a secondary area Override the schedule is set Diagnostic steps: Confirm Robot is turned on Confirm ...
Wire Break/finding break in the loop wire.
The fault message No loop signal is displayed when the Automower® robotic lawn mower is not able to detect the loop signal from the boundary wire. Possible causes: Actual break in the wire Bad connection at the charging station Damaged or water ...
Robot not mowing all Areas
Possible causes: Not enough time scheduled.“ Lawn coverage” not setup correctly Guide wires not setup correctly Diagnostic steps: Check Schedule Check to make sure “Lawn Coverage” is setup correctly: Check each area distance Check each area % of ...
Charging Station Indicator Lights
Light Cause Action Green solid light Good signals Usual operation of the product. Green flashing light The signals are good and ECO mode is enabled. Usual operation of the product. Refer to ECO mode in User Manual Blue flashing light The boundary ...
Robot Messages - Information
The list below shows a number of messages that may be found in the Messages menu in the Automower® Connect App. Message Cause Action Low battery The product cannot find the charging station. Change the position of the guide wire. Refer to To install ...
Robot Messages - Error/Fault
The list below shows a number of fault messages that may be shown in the App. Message Cause Action Wheel motor blocked Grass or other objects is wound around the drive wheel. Examine the drive wheel and remove the grass or other object. Cutting ...
Robot will not turn on (new out of box)
Possible causes: ● Battery might be too low to turn on. ● Faulty battery ● Faulty robot Diagnostic steps: ● Make sure power outlet is working ● Make sure power is connected correctly to charging station ● Confirm charging station has Green Light ● ...
Robot Time is Incorrect
If your Robot or App is showing the wrong time, follow below instructions to change: Make sure robot is turned on and unlocked. Go To: Menu then press OK Go To: Settings then press OK Go To: General then press OK Go To: Time & Day then press OK Go ...
Robot will not turn on/No light on base station
Issue: Robot will not turn on/No light on base station Model/s: All Models Possible causes: ● Robot not turned on ● Bad power outlet or power cable not connected correctly ● Bad charge station board Diagnostic steps: ● Confirm Robot is turned on ● ...
Robot not docking correctly (offset from base/erratic behavior near base)
Possible causes: Temporary electronic or firmware related issue Bad charge station board Guide wire not in correct position Signal Interference Diagnostic steps: Turn the robot off and on Temporary electronic or firmware related issue Confirm there ...
*Husqvarna Online Support Chatbot*
Use this as a valuable resource for Q&A and Troubleshooting Visit below site: https://www.husqvarna.com/us/robotic-lawn-mowers/ Click on the Blue icon at bottom right of the page. Select “Product support” Select “Model” You can select from “Common ...