The list below shows a number of fault messages that may be shown in the App.

Message

Cause

Action

Wheel motor blocked

Grass or other objects is wound around the drive wheel.

Examine the drive wheel and remove the grass or other object.

Cutting system blocked

Grass or other objects is wound around the blade disc.

Examine the blade disc and remove the grass or other object.

The blade disc are in a pool of water.

Move the product and prevent the collection of water in the work area.

Cutting height blocked

Grass or other objects is wound around the cutting height adjustment, or between the blade disc and chassis.

Examine the blade disc and the bellows around the cutting height adjustment, and remove any grass or other objects that may have got stuck.

Trapped

The product is blocked in a small area behind a number of obstacles.

Examine if there are obstacles which make it hard for the product to move away from this location.

No loop signal

The power supply or the low-voltage cable is not connected.

Examine the LED status on the charging station. If there is no power to the charging station, the LED is not lit. Examine the power outlet connection and if a residual-current device is engaged. Make sure that the low- voltage cable is connected to the charging station.

The power supply or the low-voltage cable is damaged.

Replace the power supply or low-voltage cable.

The boundary wire is not connected to the charging station.

Make sure that the boundary wire connectors are fitted properly to the charging station. Replace connectors if damaged. Refer to To install the boundary wire in User Manual

Boundary wire broken.

Examine the LED on the charging station. If the LED indicates that there is a break in the boundary wire, find out where the break is. Replace the damaged section of the loop
with a new loop wire. Use an original coupler to make a splice of the loop ends. Refer to Find breaks in the loop wire in User Manual

ECO mode is activated and the product has attempted to start outside the charging station.

Put the product in the charging station. Start the product. Refer to To start the product in User Manual

The boundary wire is crossed on its way to and from an island.

Make sure that the boundary wire is put down correctly. Refer to To make an island in User Manual

The product does not find the loop signal from the charging station.

Put the product in the charging station and generate a new loop signal. Refer to To create a New loop signal in User Manual

Disturbances from metal objects (fences, reinforcement steel) or buried cables close by.

Try to move the boundary wire and/or make more islands in the work area to increase the signal strength.

The product is too far from the boundary wire.

Redo the installation of the boundary wire so that all parts of the work area is maximum 35 m / 115 ft. from the boundary wire.

Wrong PIN code

An incorrect PIN code has been entered. 5 tries are permitted, and the product is then blocked for a period of time.

Enter the correct PIN code. If the PIN code is lost, use the link in the app to send the PIN code to your registered e-mail address.
If you have not registered the e-mail address, speak to your authorized service center.

Outside work area

The boundary wire connections to the charging station are crossed.

Make sure that the boundary wire is connected correctly to the charging station. Refer to To install the boundary wire in User Manual

The boundary wire is too close to the edge of the work area.

Make sure that the boundary wire is put down correctly. Refer to To install the boundary wire in User Manual

The work area slopes too much by the boundary loop.

The boundary wire is laid in the wrong direction around an island.

Disturbances from metal objects (fences, reinforcement steel) or buried cables close by.

Try to move the boundary wire and/or make more islands in the work area to increase the signal strength.

The product finds it hard to distinguish the signal from another product installation close by.

Put the product in the charging station and generate a new loop signal. Refer to To create a New loop signal in User Manual

Empty battery

The product cannot find the charging station.

Change the position of the guide wire. Refer to To install the guide wire in User Manual

Check the installation settings about how to find the charging station. Refer to To set how the product finds the charging station in User Manual

The battery is spent.

Replace the battery. Refer to Battery in User Manual

The charging station’s antenna is defective.

Check if the indicator lamp in the charging station flashes red. Refer to Indicator lamp in the charging station in User Manual. This problem requires action by authorized serv- ice technician.

Slipped/No drive

The product has hit an obstacle and stopped or the wheels cannot move on the wet grass.

Free the product and rectify the reason for the lack of drive. If it is due to wet grass,  wait until the lawn has dried before using the product.

The work area includes a steep slope.

Maximum guaranteed slope is %. Steeper slopes should be isolated. Refer to To put the boundary wire in a slope in User Manual

The guide wire is not laid at an angle on a slope.

If the guide wire is laid on a slope, it must be laid at an angle across the slope. Refer to To make a secondary area in User Manual

Wheel motor overloaded

Grass or other objects is wound around the drive wheel.

Examine the drive wheel and remove grass or other objects.

Charging station blocked

The contact between the charging strips and contact strips may be poor and the product has made a number of attempts to charge.

Put the product in the charging station and check that the charging plates and contact plates make good contact.

An object is obstructing the product.

Remove the object.

The charging station is tilted or bent.

Confirm that the charging station is placed on a fully flat and horizontal ground. The charg- ing station must not be tilted or bent.

Stuck in charging station

The product slips on the baseplate.

Clean the baseplate.

There is an object in the way of the product preventing it from leaving the charging sta- tion.

Remove the object.

Upside down

The product is leaning too much or has turned over.

Turn the product the right way up.

Mower tilted

The product is tilted more than the maximum angle.

Move the product to a flat area.

Needs manual charging

The product is set to the Secondary area operating mode.

Place the product in the charging station. This behavior is normal and no action is re- quired.

Next start hh:mm

The schedule setting prevents the product from operating.

Change the schedule settings. Refer to Schedule in User Manual

The clock on the product is not correct.

Set the time. Refer to To set the time & date in User Manual

Lifted

The lift sensor is engaged because the product hit an object or/and is blocked.

Free the product. If the problem stays, speak to your approved servicing dealer.

Collision sensor problem, front/rear

The body of the product cannot move freely around its chassis.

Remove dirt or objects between the chassis and the body to make sure that the body can move freely around the chassis.

The product has become stuck.

Free the product and rectify the reason.

Wheel motor blocked right/left

Grass or other object is wrapped around the drive wheel.

Clean the wheels and around the wheels.

Alarm! Mower switched off

The alarm was activated because the product was switched OFF.

Adjust the mower security settings in the Security menu. Refer to Security level in User Manual

Alarm! Mower stopped

The alarm was activated because the product was stopped.

Alarm! Mower lifted

The alarm was activated because the product was lifted.

Alarm! Mower tilted

The alarm was activated because the product was tilted.

Alarm! Outside GeoFence

The alarm was activated because the product was outside the GeoFence.

Electronic problem

Temporary electronic or firmware related issue in the product.

Restart the product.
If the problem stays, speak to your approved servicing dealer.

Loop sensor problem, front/rear

Charging system problem

Tilt sensor problem

Temporary problem

Wheel drive problem, right/left

Invalid device combination

Ultrasonic problem

GPS navigation problem

Temporary battery problem

Faulty mix of batteries

Battery problem

Temporary battery or firmware related issue in the product.

Restart the product.
If the problem stays, speak to your approved servicing dealer.

Wrong type of battery

Use only original batteries recommended by the manufacturer.

Battery temperature outside limits

The product does not operate if the battery temperature is too high or too low.

The product starts to operate again when the temperature is between the set limits and the schedule settings let the product to operate. Make sure that the charging station is put in an area with protection from the sun.

Charging current too high

Wrong or faulty power supply unit.

Restart the product.
If the problem stays, speak to your approved servicing dealer.

Connectivity problem

Potential problem on the connectivity circuit board in the product.

Restart the product.
If the problem stays, speak to your approved servicing dealer.

Zone generator problem
FlexiFence problem

The battery of the FlexiFence accessory is low. The FlexiFence accessory does not op- erate when the battery is empty. The product can cut in the stay-out zone if you start the product before you charge the FlexiFence accessory.

Park the product and charge the FelxiFence accessory before you start the product.

The temperature in the zone generator accessory is a higher than the maximum limit and is set to off.

Put the product in an area with protection from the sun. Let the temperature of the zone generator accessory decrease before you start the product.

Cutting system major imbalance

The product has discovered vibrations in the blade disc

Continued operation can cause damage to the cutting system. Examine that the blades and screws are not damaged or worn. Make sure that all blades are correctly installed and that there is only one blade attached in each position on the blade disc.