EPOS Error/Fault Messages

EPOS Error/Fault Messages

The fault messages in the table below are shown in the Automower® Connect app.

Message

Cause

Action

Cutting system blocked

The blade disc is blocked by grass or other objects.

Examine the blade disc and remove the grass or other object.

The blade disc is in water.

Move the product and prevent the collection of water in the work

The grass is high and thick.

Adjust the cutting height to the height of the grass.

Adjust the schedule settings to increase the operation time.

Trapped

The product is behind a number of obstacles in a small area.

Examine the area and remove the obstacles which make it hard for the product to move away from this location.

No loop signal

The power supply or the low-voltage cable for the charging station is not connected.

If the LED indicator on the charging station is out, it shows that there is no power. Examine the power outlet connection and the residual-current device. Make sure that the low-voltage cable is con- nected to the charging station.

The power supply or the low-voltage cable for the charging station is damaged.

Replace the power supply or low-voltage cable.

ECO mode is enabled and the LED indicator of the charging station flashes green. The product was started manually in the work area but the STOP button was not pushed before the product was moved from the charging station. The charging station signal is disabled and the product cannot enter the charging station.

Put the product in the charging station. Start the product.

The product does not find the loop signal from the charging station.

Put the product in the charging station and make a new loop signal.

The charging station in not installed

Install the charging station according to the instruction.

Interference from metal objects such as fences, reinforcement steel or buried cables near the charging station.

Change the position of the charging station.

Outside work area

The work area slopes too much by the virtual boundary.

Make sure that the virtual boundary is installed correctly.

The transport path or the path to the maintenance point slopes too much.

Make sure that the transport path is installed correctly.

The product can not find the correct charging station signal because of interference with a loop signal from a different product installation nearby.

Put the product in the charging station and make a new loop signal.

Interference from metal objects such as fences, reinforcement steel or buried cables near the charging station.

Change the position of the charging station.

Empty battery

The product cannot find the charging station.

The product has no accurate position and cannot find the charging station.

 

There is an obstacle that prevents the product to find the charging station.

The battery is at the end of its life cycle.

Replace the battery.

The antenna of the charging station is defective.

If the LED indicator on the charging station flashes red, the antenna of the charging station is defective. Speak to your approved

Slipped

The product has hit an obstacle and stopped or the wheels cannot move on the wet grass.

Move the product and correct the cause of problem. If it is because of wet grass, wait until the lawn is dry before you use the product.

The work area includes a steep slope.

Maximum guaranteed slope is 45%. Steeper slopes should be

Wheel motor

overloaded right, left

Grass or other objects is wound around the drive wheel.

Examine the drive wheel and remove grass or other objects.

Charging station blocked

The connection between the charging plates on the product and the contact plates on the charging station is not good. The product made a number of tries to charge.

Put the product in the charging station and make sure that the charging plates and contact plates are connected.

An object prevents the product to enter the charging station.

Remove the object.

The charging station tilts or is bent.

Put the baseplate on level ground.

Stuck in charging station

An object prevents the product to move out from the charging station.

Remove the object.

The baseplate has a wet or dirty surface that prevents the product to move out from the charging station.

Clean the baseplate of the charging station.

Upside down

The product tilts or is with the top down.

Put the product in the correct position.

Mower tilted

The product tilts more than the maximum

Move the product to an area that has level ground.

Lifted

The lift sensor was enabled because the product was lifted.

Move the product. If the problem stays, speak to your approved servicing dealer.

Collision

The body of the product cannot move freely around its chassis.

Remove dirt or object between the chas- sis and the body of the product. Make sure that the body of the product can move freely around its chassis.

The product cannot move forward or rearward.

Remove the object that prevents the product from operation.

Wheel motor blocked right/ left

The wheel is blocked by grass or other objects.

Examine the wheel and remove grass or other objects.

Alarm! Mower stopped

The alarm was started because the product was stopped.

Adjust the security settings in the Security menu.

Alarm! Mower outside Geo- fence

Alarm was started because the product was moved out of the GeoFence area.

 

Alarm! Mower was moved

The alarm was started because the product was moved.

 

Electronic problem

Temporary electronic or firmware problem in the product.

Restart the product. If the problem stays, speak to your approved servicing dealer.

Loop sensor
problem

Charging system problem

Tilt sensor problem

Temporary problem

Invalid sub-device combination

Temporary battery problem

Faulty mix of batteries

Collision sensor problem

Lift sensor problem

Battery problem

Temporary battery or firmware problem in the product.

Restart the product. If the problem stays, speak to your approved servicing dealer.

Incorrect type of battery.

Use only original batteries recommended by the manufacturer.

Battery temperature outside limits

The product cannot start because the temperature in the battery is too high or too low.

The product will start to operate when the temperature of the battery has decreased. Make sure that the charging station is put in an area with protection from the sun.

Charging current too high

Incorrect or defective power supply unit.

Examine that the power supply unit and charging station are not defective. Make sure that you use the correct power sup- ply unit and charging station. Restart the product. If the problem stays, speak to your approved servicing dealer.

Map problem

There is no specified work area.

Make a work area in the Automower® Connect app.

The charging station or the reference station was moved.

Move the charging station or the reference station to their initial positions.

 

Do a new installation of the map.

The map object file is incorrect.

Do a check of the map in the app. Adjust the map and save it.

 

Delete the map and do a new installation.

Wheel drive problem, right/ left

The wheel is blocked by grass or other objects.

Examine the drive wheel and remove grass or other objects.

Searching for position

Weak satellite signal to the reference station.

The satellite signal is temporary weak. The product will start to operate when the satellite signals are good.

 

Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.

Weak satellite signal to the product.

The satellite signal is temporary weak. The product will start to operate when the satellite signal are good.

 

Examine if there is an object between the product and the sky that cause interference with the satellite signal. Remove the object or do a new installation to not include these parts in the work area.

No accurate position from satellites

Weak satellite signal to the reference station.

Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.

 

Weak satellite signal to the product.

Examine if there is an object between the product and the sky that cause interference with the satellite signal. Remove the object or do a new installation to not include these parts in the work area.

Reference station  
communication problem

The product is not connected to the reference station.

Do a pairing operation between the product and the reference station.

The reference station is not installed correctly.

Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.

The product does not receive the radio signal from the reference station in all areas where the product operates.

Test if the product has radio signal from the reference station in all of the work area. If not, make a new installation of the reference station or a new installation of the map.

Power failure.

Examine and correct the cause for the power failure of the reference station.

There is an error in the reference station and the LED indicator flashes red.

Disconnect the power to the reference station and connect it again to restart the reference station. If the problem stays, speak to your approved servicing dealer.

There is interference with another reference station or other radio systems in the area.

Restart the product. If the problem stays, speak to your approved servicing dealer.

Unexpected cutting height adj

The cutting height adjustment cannot move.

Examine the cutting height adjustment and remove grass or other objects. If the problem stays, speak to your approved servicing dealer.

Limited cutting height range

Cutting height problem

Cutting height blocked

Cutting system major imbalance

The product senses vibrations in the blade disc.

Make sure that the blades and screws are not damaged or worn. Make sure that all blades are correctly attached. Make sure that there is only one blade attached on each position in the blade disc.

Too many waypoints

There are too many waypoints in the current work area.

Do a new installation of the work area, stay-out zone and transport paths. Make less waypoints. Divide the current work area into more work areas.

Destination not reachable

There is no transport path between the charging station and the work area or maintenance point.

Make a transport path between the charging station and the work area or maintenance point.

The transport path is blocked and the product cannot go to the work area, charging station or maintenance point.

Make sure that the transport path is not blocked, or delete the transport path and make a new transport path.

No power in charging station

Incorrect or damaged power supply.

Examine the power supply. If it is necessary, replace the power

Power failure.

Examine and correct the cause for the power failure of the reference station.

The connection between the charging plates on the product and the contact plates on the charging station is not good.

Make sure that the charging plates and contact plates are connected.

 


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