Charging System Problem/Error Message

Charging System Problem/Error Message

Possible cause:

Temporary electronic or firmware related issue in the product

Diagnostic steps:
  1. Turn the product off and on

  2. Clean the charging plates and contact plates
    There may be corrosion or dirt on the charging plates and contact plates.
    Clean the charging plates on the mower and the contact plates on the charging station.

  3. Check the power supply unit
    Make sure that you use the correct power supply unit for the product.
    The maximum length of the low-voltage cable is 20 meter.
    Examine the power supply unit and low-voltage cable and their connectors. Replace if necessary.


If the problem remains, contact your approved servicing dealer.



    • Related Articles

    • Work Area Tampered / Radar problem (Error Message)

      Move one waypoint (just a couple of inches) then reinstall charging station, Perform an Ultrasonic Sensor Test using Autocheck.

    • EPOS Error/Fault Messages

      The fault messages in the table below are shown in the Automower® Connect app. Message Cause Action Cutting system blocked The blade disc is blocked by grass or other objects. Examine the blade disc and remove the grass or other object. The blade ...

    • No Loop Signal – Blue LED/Charging Station Indicator Lamp

      What color is the Charging Station indicator lamp? The charging station LED is Solid Blue: Does the length of the boundary wire exceed 800 meters? A solid blue light on the charging station indicates a weak boundary wire signal. This is normally ...

    • Robot Messages - Error/Fault

      The list below shows a number of fault messages that may be shown in the App. Message Cause Action Wheel motor blocked Grass or other objects is wound around the drive wheel. Examine the drive wheel and remove the grass or other object. Cutting ...

    • Mower cannot make it back to charging station (battery empty)

      Models 430/450 Issue: Mower not finding its way back to the charging station so stops in yard with “Empty Battery” error message. Possible causes: Finding charging station by “Guide” is disabled “Guide wire” is not set correctly Procedures: Make sure ...